Refund policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have its tag on. 

To complete your return, we require to announce us about the return via hello@kan-brand.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@kan-brand.com.

Sale items (if applicable)

Please know that only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@kan-brand.com. We will not replace an item for another item from the website. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please mail it to: QIVI EXPERT SRL, Str. Dreptatii, nr. 11, bl. P12, sc. A, et. 2, ap. 10, sector 6, 060887 Bucharest Bucharest, Romania.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

The time it takes for your exchanged product to reach you may vary according to the time the product needs to reach our warehouse and out staff to check it and send a new one.

Please consider using a trackable shipping service or purchasing shipping insurance.